8www: Help Centre & FAQ

This page has direct answers to the most common questions from 8www users. Everything is organised by topic so you can find what you need quickly. If your question isn't covered here, just reach out via live chat.

Account Registration & Login

To create a new account, go to the registration page. Enter your mobile number, password and date of birth — your account will be ready within a few minutes. Each person is allowed only one account.

If you've forgotten your password, go to the login page and use the "Forgot Password?" option. An OTP will be sent to your registered mobile number.

Deposits & Payments

You can deposit at 8www using bKash, Nagad, Rocket and Upay. The minimum deposit is ৳৩০০ and funds are usually added to your account within 6 minutes.

How to Make a Deposit

• Log in to your account and go to the "Deposit" section.
• Choose your preferred payment method (bKash / Nagad / Rocket / Upay).
• Send the amount to the provided number and submit your transaction ID.
• Your balance will be updated within 6 minutes.

For step-by-step instructions, check the 8www Deposit Guide.

Withdrawal Process

The minimum withdrawal is ৳৫০০ and the daily maximum is ৳১,৭৫,০০০. For your first withdrawal, identity verification is required, which takes up to 2 hours to complete. After that, withdrawals typically arrive within 38 minutes.

Documents Required for Identity Verification

• National ID Card (NID)
• Passport
• Driving Licence

Verification is completed within 24 hours of submitting your documents. For full details, read the 8www Withdrawal Guide.

Bonuses & Promotions

New players receive a 105% bonus on their first deposit, up to ৳২২,০০০. You need to meet a 14x wagering requirement before withdrawing bonus funds. Bonuses are valid for 7 days from activation.

Key Rules for Using Bonuses

• Only one welcome bonus applies per account.
• Reload bonus: 25% on each eligible deposit.
• Daily cashback is 1.8%, and may increase based on your VIP level.
• Refer a friend and earn a ৳৫০০ referral bonus.

For full bonus details, visit the 8www Bonus & VIP Guide.

Games & Technical Issues

8www offers more than 4,700 games, including titles from CQ9, Habanero, FA Chai, Ezugi, PG Soft and Playtech. The game lobby features slots, live dealer games, sports betting and crash games.

If a game won't load, clear your browser cache or use the app instead. Live dealer games may lag on a slow connection — switching to Wi-Fi or 4G usually fixes it.

8www App & Mobile Access

The app runs on Android 6.0 and above. Current version is 3.1.15, file size is 32 MB, and the download is completely free. Get the APK file from the App page.

Before installing, go to your phone's settings and enable "Install from unknown sources". iOS users can access the site directly through their mobile browser.

Keep Your Account Secure

Use a strong password and never share it with anyone. Avoid logging in over public Wi-Fi. If you spot any suspicious transaction, report it to live chat right away.

• All data is protected with SSL encryption.
• Your account will automatically log out when inactive.
• After multiple failed login attempts, your account will be temporarily locked.

How to Get Direct Support

For any question or issue, 24/7 live chat is the fastest way to get help. The chat widget is available on every page of the site and app.

FAQ

1 What do I need to open a new account?

You can register with an active Bangladeshi mobile number, a password, and your date of birth. Users under 18 are not allowed to create an account. A valid ID document will be required before your first withdrawal.

2 How long does a deposit take to reach my account?

Deposits made via bKash, Nagad, Rocket, or Upay are usually reflected in your balance within 6 minutes. It may take a little longer if the bank server is busy. If your balance hasn't updated after 15 minutes, contact live chat with your transaction ID.

3 What are the minimum and maximum withdrawal limits?

The minimum withdrawal is ৳500 and the daily maximum is ৳1,75,000. VIP Elite members and above have much higher limits. Withdrawals are typically processed within 38 minutes.

4 How do I calculate the welcome bonus wagering requirement?

Multiply your bonus amount by 14 to get the total wagering required. For example, if you receive a ৳1,000 bonus, you need to place ৳14,000 in bets before you can withdraw. The requirement must be completed within 7 days of the bonus being activated.

5 Can one person hold more than one account?

No. Each person is allowed only one account. If multiple accounts are detected, all of them may be suspended and any bonuses will be cancelled. If you have an issue with an existing account, contact live chat to get it resolved.

6 Does the 8www App work on iOS?

Currently, an Android APK is available (version 3.1.15, Android 6.0+). iOS users can access the site directly via Safari or Chrome — all features are available through the browser as well.

7 Can I play without verifying my identity?

Yes, you can deposit and play without verification. However, before your first withdrawal, you will need to submit your NID, passport, or driving licence. Document review takes up to 24 hours, and first withdrawal approval takes up to 2 hours.

8 How do I claim a reload bonus?

A 25% reload bonus is automatically added on every eligible deposit. Full details on which deposits qualify are available in the Bonus Guide. You can also request bonus activation via live chat.

9 How do I join the VIP programme?

You start at the Classic level as soon as your account is created. As your monthly turnover grows, you move up through Plus, Prime, Elite, Signature, and Infinity levels. Each tier comes with higher cashback rates and increased daily withdrawal limits.

10 What should I do if my account gets locked?

Too many wrong password attempts will temporarily lock your account. Use the "Forgot Password?" option on the login page, or contact live chat with your registered mobile number to get help.

11 Which games can I play with as little as ৳1?

Ways of the Qilin (Playtech), Jackpot Bingo (Habanero), Golden Bank (Ezugi), and Relax Fishing (FA Chai) all let you place bets from just ৳1. Check the full list in the game lobby.

12 When is cashback credited?

A 1.8% cashback on your daily net loss is automatically credited the next morning. From VIP Plus upwards, the rate rises from 2.0% to 2.8%. There are no wagering requirements on cashback.

13 Will I get my money back if a transaction fails?

If money has been deducted from bKash or Nagad but hasn't appeared in your account, send the transaction ID and a screenshot to live chat. Issues are usually resolved within 2 hours. Failed deposit funds are returned to your mobile banking account.

14 What responsible gaming tools does 8www offer?

You can set daily or weekly deposit limits from your account settings. If you need a temporary break (cooling-off) or want to close your account permanently, request it via live chat. Full details are on the Responsible Gaming page.