What Is Responsible Gaming
Betting and online gaming are forms of entertainment — not a way to solve financial problems. Responsible Gaming means playing within your means, sticking to time and money limits, and never letting gambling take priority over your other responsibilities in life.
At 8www, we believe it is our responsibility to provide a safe environment for all players. On this page, you will find out how to set personal limits, when to seek help, and how to temporarily suspend your account if needed.
Please remember: There is no guarantee of winning in betting. Chasing losses by placing more bets is dangerous. Only persons aged 18 and above are allowed to use 8www.
How to Spot Problem Gambling Signs
Ask yourself the questions below. If you answer "Yes" to three or more, consider reaching out for support:
- Are your bet amounts gradually increasing and you need to spend more money to get the same thrill?
- After a loss, do you feel compelled to play again to recover what you lost?
- Do you find it hard to focus on daily tasks because your mind keeps drifting to gambling?
- Are you hiding your betting activity from family or friends?
- Are you taking loans or cutting household expenses to fund your betting?
- Do you feel restless or irritable when you try to stop betting?
If you notice any of these signs, please contact the organisations listed in the Support section below. Asking for help is an act of courage.
Set Your Own Limits on 8www
From your 8www account settings, you can activate several types of limits yourself. These limits take effect immediately; requests to increase them will be reviewed and applied after 72 hours.
| Limit Type | What It Controls | When It Takes Effect |
|---|---|---|
| Deposit Limit | Maximum deposit amount per day / week / month | Immediately |
| Bet Limit | Maximum wager amount within a set period | Immediately |
| Loss Limit | Maximum net loss allowed within a set period | Immediately |
| Session Time Limit | Caps continuous play time; account logs out when the session ends | Immediately |
| Cooling-Off Break | Account pause for 24 hours up to 30 days | Immediately |
| Self-Exclusion | Account suspension for 6 months or longer | Immediately |
How to Activate a Limit
After logging in, go to My Account → Security Settings → Responsible Gaming. Each of the limits above can be activated separately from that section. If you need assistance, contact us via 24/7 live chat.
Self-Exclusion: Steps to Temporarily Close Your Account
If you feel you need a break for a while, follow the steps below. Once self-exclusion is active, no bonus or promotional messages will be sent to you during that period.
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১Log In
Log in to your 8www account and click the profile icon at the top right corner.
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২Go to the Responsible Gaming Section
Open the My Account → Security Settings → Self-Exclusion menu.
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৩Choose a Duration
Select whichever applies to you: 6 months, 1 year, 2 years, or permanent exclusion.
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৪Confirm
Confirm with your password and your account will be suspended instantly. A confirmation message will be sent to your email.
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৫Request to Reactivate After the Period Ends
Once your exclusion period is over, contact us via live chat to reactivate your account. The review process may take up to 48 hours.
Any balance remaining in your account during self-exclusion can be withdrawn. The minimum withdrawal amount is ৳500 and your first withdrawal may take up to 2 hours to process.
Protecting Minors
8www strictly prohibits use by anyone under 18. Age is verified during registration, and identity verification (NID / Passport / Driving Licence) is mandatory before any withdrawal.
Advice for Family Members
If you have children or teenagers at home, please take the following steps:
- Set a password and PIN on your device so no one else can access your account.
- Use parental control software to block betting sites on devices used by minors.
- Never leave your device unattended while logged in.
- If you have any suspicion, let us know via live chat — we will investigate and take action.
Support & External Organisations
There is no shame in seeking help for betting-related problems. You can reach out through the following:
- Use our 24/7 live chat for any responsible gaming request — setting limits, cooling-off periods, or self-exclusion.
- Just click the chat button at the bottom right of the site to connect instantly.
- National Mental Health Helpline (Kaan Pete Roi): 01779-554391 — speak directly with a counsellor.
- Gamblers Anonymous: An international support network with online group sessions available.
- GamCare: gamcare.org.uk — advice and support available in Bangla and many other languages.
- BeGambleAware: begambleaware.org — spending assessment tools and counselling referrals.
These organisations offer free and confidential support. 8www always encourages you to reach out to them whenever needed.
Frequently Asked Questions
১ Will I receive any bonuses during self-exclusion?
No. While self-exclusion is active, no bonus offers or promotional messages will be sent to you. Even after the period ends, you can choose to keep marketing communications turned off.
২ What is the minimum deposit amount at 8www?
The minimum deposit is ৳300. You can deposit via bKash, Nagad, Rocket, and Upay — funds are usually credited to your balance within 6 minutes.
৩ How quickly does a deposit limit reduction take effect?
A request to lower your deposit limit takes effect immediately. However, any request to increase your limit goes through a 72-hour review before it is applied — this delay is intentional.
৪ What is the difference between a cooling-off break and self-exclusion?
A cooling-off break lasts up to 30 days — it is a short-term pause. Self-exclusion is for a minimum of 6 months, and once the period ends, your account will not be reactivated unless you specifically request it via live chat.
৫ What should I do if I suspect someone else is using my account?
Change your password immediately and notify us via 24/7 live chat. Your account will be temporarily locked for deposits and withdrawals while all activity is reviewed.
If you want to enjoy betting, always play within your limits. To open a new account go to the Register page or return to the homepage to find out more.